Federal judge orders utility to turn over customer information amid reports of improper water use
A federal judge has ordered Mississippi’s largest electric utility to turn over information on customers in and around t...
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That Customer Service Number on Google Might Be a Scam
When you need to track down a customer service number, the easiest thing to do is Google it. But easy isn’t necessarily...
Bank of America to pay more than $100M for doubling fees, opening accounts without customer consent
Bank of America is being ordered to pay more than $100 million to customers for double-dipping on some fees, withholding...
No more free coffee on your birthday? Companies rein in customer rewards programs — here's why
Reward programs, including birthday freebies and discounts, have long been a way for brands to build loyalty and incenti...
Judge in FTX bankruptcy rejects media challenge, says customer names can remain secret
A Delaware bankruptcy judge says the names of individual customers of collapsed cryptocurrency exchange FTX Trading can...
Banks' growing reliance on chatbots to handle customer service tasks worries consumer watchdog
Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate...
IRS pledges better customer service, no new agents with guns
The IRS is outlining how it plans to use an infusion of $80 billion for improved operations
Get Free Fast Food for Taking These Customer Surveys
Many restaurants (mostly fast food) ask you to call, text, or go online to fill out a customer feedback survey. Most peo...
Cosmetics giant Sephora settles customer data privacy suit
Sephora Inc. has settled a lawsuit claiming the company sold customer information without proper notice in violation of...
Secret Ways to Reach an Actual Person in Customer Service
In a world that seems increasingly determined to keep us apart, we’re all bound together by at least one universal exper...
